Terms of Service

Scope & deliverables

• Engagement scope, timelines, and deliverables are agreed in writing before work begins.
• Workshops deliver training, documentation, and follow-up support as specified in the proposal.
• Pilot or advisory work includes agreed milestones, acceptance criteria, and documentation.

Fees & payment

• Pricing and payment schedules are defined in the proposal. Invoices are due within 14 days unless otherwise stated.
• Client-side costs (infrastructure, platform fees) are the client's responsibility unless specified.

Confidentiality & IP

• Both parties agree to keep confidential information private and use it only for the engagement.
• Client retains ownership of their data, workflows, and materials. Excetra retains ownership of pre-existing IP and general know-how.
• Custom deliverables created for the client are licensed for internal use unless otherwise agreed.

Data protection

• We follow the data handling practices in our Privacy Policy and Security page.
• Data Processing Addendums and NDAs can be executed on request.

Cancellation

• Workshops can be rescheduled with at least 5 business days' notice. Late cancellations may incur up to 50% of the workshop fee.
• Longer engagements include termination terms in the proposal; fees for completed work remain payable.

Liability

• Excetra provides services on a best-effort basis. We are not liable for indirect or consequential losses.
• Total liability is limited to the fees paid for the engagement giving rise to the claim.

Contact

Questions about these terms? Email hello@excetra.ai.